Booking Terms & Conditions
Please read our complete terms and conditions
carefully. By engaging in any of the following actions, you are deemed to have
accepted these terms:
Booking Process: We accept bookings by phone and through our online
booking system. To secure your booking (client), we require your full name,
contact number, and email address. If you provide an email address, you will
receive a booking confirmation. Please promptly notify us of any changes to
your contact details.
Pre-Appointment Forms: Before your appointment, we will send you
text messages containing forms that must be completed before your clinic visit.
These forms are essential and must be filled out before attending the clinic.
They are sent 48 hours before your appointment via text message. If you have
booked within 48 hours of your appointment, they may not be sent until the day
of your appointment.
Consultation Appointments: Face-to-face consultation appointment
charges are included in the treatment booking cost.
The consultation payment stated at the time of booking is non-refundable.
Deposit Payment for Treatments: A deposit payment is required to book any
treatment, and it will be collected at the time of booking via card payment.
All deposits are non-refundable.
Appointment Confirmation: We will confirm your appointment by email.
Reminder Notifications: An appointment reminder SMS will be sent to
you 48 hours before your appointment, and an email reminder will be sent 72
hours before your appointment.
Rescheduling and Cancellation Policy:
We place great importance on your appointments at Jeunvie
Health and Wellbeing Ltd. Each appointment is specially reserved for you, and
while we recognise that occasional scheduling changes may be required, we
kindly ask for a minimum of 48 hours’ notice for cancellations. Please
appreciate that when you forget or cancel your appointment without adequate
notice, it not only leaves a gap in our schedule but also denies clients on our
waiting list the chance to benefit from our services.
Clinic Terms
Late Arrival Policy: If you are more than 10 minutes late for an
appointment, please be aware this may result in your appointment being
cancelled and you being charged 100% of the service booked.
Rescheduling and Package Deduction: Treatment packages cancelled with less than
48 hours’ notice, late arrival, or no-shows will be deducted from the total
package or charged at full price.
Special Offers: Special offers require full payment upon
booking and are non-refundable. These offers cannot be applied to pre-existing
bookings.
Price Matching: Price matching is subject to local clinics
only. Evidence must be provided through an official price chart, a clear and
obvious picture, or an official website link at our reception desk. We reserve
the right to reject price-matching requests if deemed inequitable towards our
business.
No-Show Policy No-shows will be charged 100% of the reserved
service amount taken from the card used for booking.
Refund Policy: Fees charged for treatment are for the
treatment delivery and associated services. All treatments, services, packages,
courses, and products are non-refundable. Exceptions apply only in cases of a
serious or long-term illness confirmed by a medical certificate within 48 hours
of notification.
Treatment Validity: All courses of treatment are valid for nine
months from the date of purchase/deposit payment. Treatment packages are valid
for 12 months from the purchase/deposit payment date. Once a package expires,
no refunds will be given. If you choose not to continue treatment, you will
lose the cost of that package.
Gift Vouchers: Gift vouchers are non-refundable, valid for
12 months from purchase, and must be presented when booking. Late cancellation
and “failure to show” terms also apply to gift vouchers.
Email Disclaimer: The contents of our emails are confidential
and intended solely for the addressee. Any unauthorised use, disclosure, or
reliance on the information herein is prohibited. We are not responsible for
errors or omissions in email messages.
Price Alteration: We reserve the right to alter prices without
prior notice.
Payments: By
providing and storing your credit card information, you authorise us to charge
your card for outstanding invoices. Payments are non-refundable once made.
Data Security: Personal details are kept confidential and
safe during consultation procedures. Refer to our privacy policy for more
details.
Medical Conditions: Please inform your practitioner of any
medical conditions before booking.
Mobile Phones: Please refrain from using mobile phones
during your time at the clinic.
Children: Children
under 18 are not accommodated at our clinic.
Personal Items: Ensure you retrieve all your items before
leaving as we cannot be held responsible for lost items.
Consent to Use Saved Card Details for Payment
By booking any service or providing your payment
card details to Jeunvie Health and Wellbeing Ltd, you expressly consent to the
following terms and conditions:
Payment Dispute Resolution Procedures
At Jeunvie Health and Wellbeing Ltd, we are
committed to providing our services while adhering to UK law and regulations.
To ensure transparency and protect our business interests, we have established
the following detailed payment dispute resolution procedures:
4.1. Dispute Handling Fee: Jeunvie Health and Wellbeing Ltd retains the
right to charge a handling fee of £200 plus VAT for any payment dispute found
to be fraudulent or unauthorized. This fee is intended to recover the
administrative and investigation costs incurred by our business as a result of
such disputes.
4.2. Fraudulent Disputes: A fraudulent payment dispute is defined as a
dispute made without a valid reason, with the intention to evade payment for
services or products that have been legitimately received from Jeunvie Health
and Wellbeing Ltd. Fraudulent disputes may also encompass disputes initiated
without adhering to the agreed-upon payment dispute resolution procedures.
4.3. Unauthorized Disputes: An unauthorized payment dispute refers to a
dispute initiated without proper authorization or in contravention of the terms
and conditions agreed upon when booking services with Jeunvie Health and
Wellbeing Ltd.
4.4. Resolution of Fraudulent or Unauthorized
Disputes: Upon your
initiation of a payment dispute, should Jeunvie Health and Wellbeing Ltd
determine the dispute to be fraudulent or unauthorized, you will be duly
notified of the outcome. The handling fee will be charged to your account.
Additionally, we reserve the right to take further legal action, as required,
to recover the disputed amount.
By accepting these terms and conditions, you
confirm that you understand and agree to the payment dispute resolution
procedures outlined above, including the handling fee for fraudulent or
unauthorized disputes. Our objective is to ensure compliance with UK law,
maintain transparency, protect our business interests, and uphold fair and
equitable business practices. If you have any questions or concerns about these
procedures, we encourage you to contact us for further clarification.
Refund Policy
At Jeunvie Health and Wellbeing Ltd, we want to
ensure clarity and compliance with UK law regarding our refund policy. Please
read the following refund policy which outlines the terms for fees charged for
our services and products:
While we are dedicated to providing excellent
service, offering factual, honest, and ethical advice, ensuring safe treatment
by experienced professionals, and using premium products, it’s essential to
understand that we cannot guarantee specific results. Consequently, we do not
offer refunds if the results achieved fall short of your expectations.
Treatment Disclaimer
In adherence to UK law and with the utmost clarity,
we present our treatment disclaimer. Please carefully read the following
disclaimer, which outlines the inherent nature of our non-surgical and
non-invasive treatments:
Please take a look at our Privacy Policy
Website Links
We accept no responsibility for the content of
sites unrelated to www.oal.london, which we may have links with or for any
content displayed on this site. The existence of links from to other sites does
not imply www.oal.london endorsement of the sites’ entire content (due to the
changing nature of the net) or of their officers or employees. However, if you
have a complaint about a particular site to which www.oal.london has a link,
please write to us with details, and we will consider removing links to them
from this site to enquiries@oal.london
.
Refusal of Treatment
In accordance with UK legal requirements and to
safeguard the best interests of our business, we hereby articulate the
following terms pertaining to the refusal of treatment:
Right to Decline Treatment: We maintain an absolute right to decline the
provision of treatment without any hesitations. This prerogative is fundamental
to the preservation of safety, the upholding of the highest service standards,
and the protection of the well-being of the client (you) and other clients.
Treatment Suitability
Our commitment extends to a thorough evaluation of
a treatment’s suitability for you and its likelihood of success before any
administration. In situations where, following this assessment, we ascertain
that the treatment is not suitable for you, we will expeditiously communicate
the reasons, using the medium of an in-person consultation, email, or postal
correspondence. In such cases, your responsibility will be confined solely to
the cost of the initial consultation, where applicable.
Liability
In compliance with UK law and for the protection of
our business, we underscore the following terms related to liability:
Customer Feedback
We always welcome and appreciate feedback from all
of our clients, whether this is positive or negative as it allows us to improve
our service to you. We would love to hear what you think about Jeunvie Health
and Wellbeing. Please feel free to email us your thoughts to
enquiries@oal.london.
Complaints Procedure
Our primary goal is to consistently surpass the
expectations of all our valued clients by delivering a superlative service that
ensures a pleasurable experience. Nevertheless, we acknowledge that, on rare
occasions, unforeseen issues may arise. At Jeunvie Health and Wellbeing Ltd, we
are unwavering in our commitment to providing each individual with a positive
experience and achieving successful treatment outcomes.
We take immense pride in the excellence of our
services, and if, for any reason, you find yourself dissatisfied, we earnestly
welcome the opportunity to address the specific concern that has caused your
discontent. Our pledge to you is one of attentive listening, treating you with
the utmost respect, and addressing your complaint with the utmost
appropriateness and timeliness.
For a comprehensive understanding of our approach
to handling complaints, we encourage you to review our dedicated complaints
policy. You may access this policy on our website, located at the bottom of the
page, or by directly contacting our clinic.
Your contentment and well-being remain our highest
priority, and we are resolute in our commitment to resolving any concerns that
may arise during your journey with us.
Intolerance Testing Medical Disclaimer:
Our testing service and the information presented
on this website are not designed to establish a medical diagnosis, nor are they
intended to serve as a substitute for professional medical advice, diagnosis,
or treatment. When you have a medical condition or any concerns about your
health, it is imperative that you seek guidance from your physician or another
qualified healthcare provider. Any questions you may have regarding a medical
condition and/or symptoms should also be directed to a medical professional.
Never disregard or delay in seeking professional medical advice because of
information you have encountered on this website.
All potential or possible diagnoses generated by
the testing service or information provided on this website must be discussed
and validated by a qualified medical practitioner. If you suspect that you are
experiencing a medical emergency, it is crucial that you promptly contact your
physician or emergency services.
Your reliance on any information obtained from this
website is solely at your own discretion and risk. Certain content on this
website may be supplied by third parties, and we do not possess the capacity to
independently verify the accuracy, completeness, or truthfulness of such
third-party content.
No Unlawful or Prohibited Use
As a condition of your use of this website, you
warrant that you will not use this website for any purpose that is unlawful or
prohibited by these terms, conditions, and notices.
___________________________________________________
Website Terms Of Service
TERMS OF SERVICE —- OVERVIEW This website is
operated by Jeunvie Health and Wellbeing LTD. Throughout the site, the terms
“we”, “us” and “our” refer to Jeunvie Health and Wellbeing LTD. Jeunvie Health
and Wellbeing LTD offers this website, including all information, tools and
services available from this site to you, the user, conditioned upon your
acceptance of all terms, conditions, policies and notices stated here. By
visiting our site and/ or purchasing something from us, you engage in our
“Service” and agree to be bound by the following terms and conditions (“Terms
of Service”, “Terms”), including those additional terms and conditions and
policies referenced herein and/or available by hyperlink. These Terms of Service
apply to all users of the site, including without limitation users who are
browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our
website. By accessing or using any part of the site, you agree to be bound by
these Terms of Service.
If you do not agree to all the terms and conditions
of this agreement, then you may not access the website or use any services. If
these Terms of Service are considered an offer, acceptance is expressly limited
to these Terms of Service. Any new features or tools which are added to the
current store shall also be subject to the Terms of Service. You can review the
most current version of the Terms of Service at any time on this page. We
reserve the right to update, change or replace any part of these Terms of
Service by posting updates and/or changes to our website. It is your
responsibility to check this page periodically for changes. Your continued use
of or access to the website following the posting of any changes constitutes
acceptance of those changes.
The Law
The above terms and condition are subject to have
jurisdiction in courts of the United Kingdom.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you
represent that you are at least the age of majority in your state or province
of residence, or that you are the age of majority in your state or province of
residence and you have given us your consent to allow any of your minor
dependents to use this site.
You may not use our products for any illegal or
unauthorised purpose nor may you, in the use of the Service, violate any laws
in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any
code of a destructive nature.
A breach or violation of any of the Terms will
result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone
for any reason at any time.
You understand that your content (not including
credit card information), may be transferred unencrypted and involve (a)
transmissions over various networks; and (b) changes to conform and adapt to
technical requirements of connecting networks or devices. Credit card
information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell,
resell or exploit any portion of the Service, use of the Service, or access to
the Service or any contact on the website through which the service is
provided, without express written permission by us.
The headings used in this agreement are included
for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS
OF INFORMATION
We are not responsible if information made
available on this site is not accurate, complete or current. The material on
this site is provided for general information only and should not be relied
upon or used as the sole basis for making decisions without consulting primary,
more accurate, more complete or more timely sources of information. Any
reliance on the material on this site is at your own risk.
This site may contain certain historical
information. Historical information, necessarily, is not current and is
provided for your reference only. We reserve the right to modify the contents
of this site at any time, but we have no obligation to update any information
on our site. You agree that it is your responsibility to monitor changes to our
site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change
without notice.
We reserve the right at any time to modify or
discontinue the Service (or any part or content thereof) without notice at any
time.
We shall not be liable to you or to any third-party
for any modification, price change, suspension or discontinuance of the
Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available
exclusively online through the website. These products or services may have
limited quantities and are subject to return or exchange only according to our
Return Policy.
We have made every effort to display as accurately
as possible the colours and images of our products that appear at the store. We
cannot guarantee that your computer monitor’s display of any colour will be
accurate.
We reserve the right, but are not obligated, to
limit the sales of our products or Services to any person, geographic region or
jurisdiction. We may exercise this right on a case-by-case basis. We reserve
the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at
anytime without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product or service made on
this site is void where prohibited.
We do not warrant that the quality of any products,
services, information, or other material purchased or obtained by you will meet
your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT
INFORMATION
We reserve the right to refuse any order you place
with us. We may, in our sole discretion, limit or cancel quantities purchased
per person, per household or per order. These restrictions may include orders
placed by or under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the event that we
make a change to or cancel an order, we may attempt to notify you by contacting
the e-mail and/or billing address/phone number provided at the time the order
was made. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate
purchase and account information for all purchases made at our store. You agree
to promptly update your account and other information, including your email
address and credit card numbers and expiration dates, so that we can complete
your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools
over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to
such tools ”as is” and “as available” without any warranties, representations
or conditions of any kind and without any endorsement. We shall have no
liability whatsoever arising from or relating to your use of optional
third-party tools.
Any use by you of optional tools offered through
the site is entirely at your own risk and discretion and you should ensure that
you are familiar with and approve of the terms on which tools are provided by
the relevant third-party provider(s).
We may also, in the future, offer new services
and/or features through the website (including, the release of new tools and
resources). Such new features and/or services shall also be subject to these
Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available
via our Service may include materials from third-parties.
Third-party links on this site may direct you to
third-party websites that are not affiliated with us. We are not responsible
for examining or evaluating the content or accuracy and we do not warrant and
will not have any liability or responsibility for any third-party materials or
websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related
to the purchase or use of goods, services, resources, content, or any other
transactions made in connection with any third-party websites. Please review
carefully the third-party’s policies and practices and make sure you understand
them before you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER
SUBMISSIONS
If, at our request, you send certain specific
submissions (for example contest entries) or without a request from us you send
creative ideas, suggestions, proposals, plans, or other materials, whether
online, by email, by postal mail, or otherwise (collectively, ‘comments’), you
agree that we may, at any time, without restriction, edit, copy, publish,
distribute, translate and otherwise use in any medium any comments that you
forward to us. We are and shall be under no obligation (1) to maintain any comments
in confidence; (2) to pay compensation for any comments; or (3) to respond to
any comments.
We may, but have no obligation to, monitor, edit or
remove content that we determine in our sole discretion are unlawful,
offensive, threatening, libelous, defamatory, pornographic, obscene or
otherwise objectionable or violates any party’s intellectual property or these
Terms of Service.
You agree that your comments will not violate any
right of any third-party, including copyright, trademark, privacy, personality
or other personal or proprietary right. You further agree that your comments
will not contain libelous or otherwise unlawful, abusive or obscene material,
or contain any computer virus or other malware that could in any way affect the
operation of the Service or any related website. You may not use a false e-mail
address, pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely responsible for
any comments you make and their accuracy. We take no responsibility and assume
no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the
store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site
or in the Service that contains typographical errors, inaccuracies or omissions
that may relate to product descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We reserve the right to
correct any errors, inaccuracies or omissions, and to change or update
information or cancel orders if any information in the Service or on any
related website is inaccurate at any time without prior notice (including after
you have submitted your order).
We undertake no obligation to update, amend or
clarify information in the Service or on any related website, including without
limitation, pricing information, except as required by law. No specified update
or refresh date applied in the Service or on any related website, should be
taken to indicate that all information in the Service or on any related website
has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in
the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate
in any unlawful acts; (c) to violate any international, federal, provincial or
state regulations, rules, laws, or local ordinances; (d) to infringe upon or
violate our intellectual property rights or the intellectual property rights of
others; (e) to harass, abuse, insult, harm, defame, slander, disparage,
intimidate, or discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to submit false or
misleading information; (g) to upload or transmit viruses or any other type of
malicious code that will or may be used in any way that will affect the
functionality or operation of the Service or of any related website, other
websites, or the Internet; (h) to collect or track the personal information of
others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for
any obscene or immoral purpose; or (k) to interfere with or circumvent the
security features of the Service or any related website, other websites, or the
Internet. We reserve the right to terminate your use of the Service or any related
website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION
OF LIABILITY
We do not guarantee, represent or warrant that your
use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be
obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the
service for indefinite periods of time or cancel the service at any time,
without notice to you.
You expressly agree that your use of, or inability
to use, the service is at your sole risk. The service and all products and
services delivered to you through the service are (except as expressly stated
by us) provided ‘as is’ and ‘as available’ for your use, without any
representation, warranties or conditions of any kind, either express or
implied, including all implied warranties or conditions of merchantability,
merchantable quality, fitness for a particular purpose, durability, title, and
non-infringement.
In no case shall Jeunvie Health and Wellbeing LTD,
our directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, service providers or licensors be liable for any injury, loss,
claim, or any direct, indirect, incidental, punitive, special, or consequential
damages of any kind, including, without limitation lost profits, lost revenue,
lost savings, loss of data, replacement costs, or any similar damages, whether
based in contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the service or any products procured using the
service, or for any other claim related in any way to your use of the service
or any product, including, but not limited to, any errors or omissions in any
content, or any loss or damage of any kind incurred as a result of the use of
the service or any content (or product) posted, transmitted, or otherwise made
available via the service, even if advised of their possibility. Because some
states or jurisdictions do not allow the exclusion or the limitation of liability
for consequential or incidental damages, in such states or jurisdictions, our
liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Jeunvie
Health and Wellbeing LTD and our parent, subsidiaries, affiliates, partners,
officers, directors, agents, contractors, licensors, service providers,
subcontractors, suppliers, interns and employees, harmless from any claim or
demand, including reasonable attorneys’ fees, made by any third-party due to or
arising out of your breach of these Terms of Service or the documents they
incorporate by reference, or your violation of any law or the rights of a
third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of
Service is determined to be unlawful, void or unenforceable, such provision
shall nonetheless be enforceable to the fullest extent permitted by applicable
law, and the unenforceable portion shall be deemed to be severed from these
Terms of Service, such determination shall not affect the validity and
enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties
incurred prior to the termination date shall survive the termination of this
agreement for all purposes.
These Terms of Service are effective unless and
until terminated by either you or us. You may terminate these Terms of Service
at any time by notifying us that you no longer wish to use our Services, or
when you cease using our site.
If in our sole judgment you fail, or we suspect
that you have failed, to comply with any term or provision of these Terms of
Service, we also may terminate this agreement at any time without notice and
you will remain liable for all amounts due up to and including the date of
termination; and/or accordingly may deny you access to our Services (or any
part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right
or provision of these Terms of Service shall not constitute a waiver of such
right or provision.
These Terms of Service and any policies or
operating rules posted by us on this site or in respect to The Service
constitutes the entire agreement and understanding between you and us and
govern your use of the Service, superseding any prior or contemporaneous
agreements, communications and proposals, whether oral or written, between you
and us (including, but not limited to, any prior versions of the Terms of
Service).
Any ambiguities in the interpretation of these
Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements
whereby we provide you Services shall be governed by and construed in
accordance with the laws of England.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the
Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to
update, change or replace any part of these Terms of Service by posting updates
and changes to our website. It is your responsibility to check our website
periodically for changes. Your continued use of or access to our website or the
Service following the posting of any changes to these Terms of Service
constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent
to us at enquiries@jenuviewellbeing.health.
2 North Terrace, South Kensington, London SW3 2BA